Privacy Policy


Trinity Home and Hospital Limited (we, us, our) is committed to safeguarding personal information (information about an identifiable individual) and complying with the privacy principles set out in the Privacy Act 2020 (the Act), together with the requirements of the Health Information Privacy Code 2020 (the Code).

This policy sets out how we will collect, use, disclose and protect your personal information.

You acknowledge that you have read this privacy statement carefully and that you understand and consent to the collection, storage, retention, use and disclosure of your personal information as described in this statement when you use our website. If you do not agree with any term set out in this statement you should not share personal information on our website.

This policy does not limit or exclude any of your rights under the Act.  If you wish to seek further information on the Act, see

Types of personal information collected

We collect your first and last name, phone number and email address if you provide it directly to us through the “register your interest” form on our website.

We may also collect health information (as that term is defined in the code), including your medical history and health services you are currently being or have been provided, but only to the extent that such health information will be required to provide you with our products and services.

Collection of personal information

We collect personal information about you from:
(a) You, when you provide that personal information to us through the registration form on our website; and
(b) Third parties where you have authorised this or the information is publicly available.
If possible, we will collect personal information from you directly.

Use of personal information

We will use your personal information to:
(a) Contact you or your authorised representative about and enable you to apply for, our products and services;
(b) Consider any request from you or on your behalf for any of our products or services;
(c) Verify your identity;
(d) Respond to communications from you, including a complaint; and
(e) For any other purpose authorised by you or the act.

Disclosure of personal information

We will only disclose your personal information to:
(a) Our service providers or any business to supports us, including any business that hosts or maintains any underlying it system or data centre that we use to provide the website;
(b) Your authorised representatives (including pursuant to a power of attorney);
(c) A person who can require us to supply your personal information (e.g. A regulatory authority);
(d) Any other person authorised by the act or another law (e.g. A law enforcement agency); and
(e) Any other person authorised by you.
We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.


We rely on you to update us if your contact details change (please refer to the “contacting us” section below).

Accessing and correcting your personal information

Subject to certain grounds for refusal set out in the act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, please contact us using the details in the “contacting us” section below. Your email should provide evidence of who you are and set out the details of your request (e.g. The personal information, or the correction, that you are requesting).

Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information.  We suggest you review that site’s privacy policy before you provide personal information.


We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) through google analytics, to monitor your use of our website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

Contacting us

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at

Find out more

If you would like to find out more about Trinity, fill in
the form below and we will be in touch.